Cities1Plumbing, Heating & Air conditioning

I've now used Cities1 for plumbing and heating, and they are incredible at both. Fast, efficient, and interested in making sure that I am left with a working furnace: even when I called at midnight when my heat went out in the middle of January! Will definitely use them and I recommend them to everyone.

Unfortunately, I cannot write an accurate review because I never was able to ever hear back from Jarred, one of the owners/techs. I called starting Nov 22, again Nov 29 *(recognizing there was a Holiday), again, December 3, December 10 and 17!! The ladies at reception Emily and Megan are delightful. But the fact I could never get a quote/estimate is poor business practice.

Cities 1 has taken care of the boiler at our home and several of the homes of our clients. They are not only professional and extremely knowlegeable about the intricate details of boiler heating systems, they go the extra mile. I am a REALTOR, and I had a client out-of-town (and cell phone range) and we needed an emergency safety check at the client's house after a home inspector (who didn't know complicated boilers but sure could comment on them) created inspection issues. Avery, the owner's son, came running to the rescue. I learned more from Avery in an hour about the heating system in the home than I could have ever figured out on my own or from techs from other companies. He wrote up the service details on the invoice before he left the driveway. Whether you have a basic boiler or a complicated one, old or new - Cities 1 knows boilers. They have consistently fixed things other companies said were beyond repair, and they are fearless when it comes to the servicing of a system. Their front office staff are excellent and responsive as well, and their billing/invoicing system is efficient and organized for your record keeping. Residential or commercial - this is the company for boilers.

I had a wonderful experience with Cities 1 Plumbing. I submitted a request via email Sunday night and was contact Monday morning by Megan. She was delightful to speak to and was even able to schedule a same day toilet install. A few hours later Don showed up at my door and fixed my toilet issue within an hour. I had a functioning toilet in under 12 hours from the initial point of contact. I am super impressed and will be recommending them to family and friends.

Christmas weekend I had a pump failure on a 50 unit apartment building, resulting in no heat . One vendor came out and worked for 6 hours and eventually said they didn't know what to do and said I had to call someone else. Made a bunch of calls to vendors who either were not willing to come out or had no experience with this type of boiler. Called Cities1, gave them my information. The tech called me back and he was there within the hour. Walked in, very professional and confident. He knew exactly what needed to be fixed and had me back up and running in no time. I will definitely be using them going forward.

We’ve hired Cities1 for our boiler repair, tune ups, and mini-split AC install and have been extremely happy with everything they’ve done. Prices are very competitive, and they’ve always been extremely professional, friendly, and fast! We just had them out for a boiler tune up, and Jim was wonderful. He walked me through everything and explained things in a way I understood. He genuinely cared about making sure I understood. We initially had a quote from a different company about needing a complete boiler replacement, but our boiler apparently has a lot of years left in it. Honest company with great employees, highly recommend!

I recently called to have 3 running toilets fixed! Josh, the plumber assigned to my case called before he came and gave me an ETA! What struck me, is how energetic and polite he was on the phone! So awesome to hear! He showed up when he said was going to, was sincerely polite in person as he was on the phone, and fixed all 3 running toilets! I strongly recommend Cities 1 Plumbing Heating, and Air Conditioning! Their service and professionalism was a breath of fresh air! 10/10

Excellent experience with Cities1, I had a minor plumbing issue after a recently completed bathroom renovation. The boss, Rich, was very responsive to my calls and was very friendly and helpful in explaining possible issues. The plumber he sent out was very friendly and was able to quickly diagnose the issue (hair clogged drain) and fixed the issue in less than an hour. Highly recommend this company, they truly care about customer satisfaction and getting the job done!